This Refund Policy explains how refunds work for paid plans on FZ3H (v0.ae).
Eligibility
You may request a refund if you purchased a lifetime plan directly through our website and are within the refund window described below.
14-Day Refund Window
Refund requests must be submitted within 14 calendar days of the original purchase date. After 14 days, all sales are final unless required otherwise by applicable law.
How to Request a Refund
Email support@v0.ae from the address associated with your account. Include your order ID, purchase date, and reason for the request. Incomplete requests may delay processing.
Processing Time
Approved refunds are processed within 5–10 business days. Funds return to your original payment method (PayPal or 2Checkout). Bank posting times may vary.
Non-Refundable Cases
- Requests submitted after the 14-day window
- Accounts terminated for terms-of-service violations or abuse
- Partial use where substantial premium features were consumed at scale
- Duplicate purchases where the duplicate plan was already activated and used
Contact
Questions about refunds? Contact support@v0.ae or legal@v0.ae.